Preventing workplace violence requires awareness and action on the part of every employee. This course will provide you with the knowledge and skills necessary to deal with violence in the workplace. You will learn how to identify potential threats, diffusing and de-escalating situations, and responding to active violence.
This workplace violence prevention training course will cover the following topics:
-The types of workplace violence
-The warning signs of workplace violence
-How to diffusing and de-escalating potential violence situations
-How to respond to active violence in the workplace
Upon completion of this workplace violence prevention program, you will be able to:
- Understand what workplace violence is and its different forms
- Recognize the warning signs of workplace violence
- Respond effectively to diffusing and de-escalating situations
- Know what to do if faced with an active shooter or other violent incident
Who Should Take This Course?
This course is designed for employees who may be at risk for exposure to violence in the workplace.
Workplace violence training outline:
- Workplace Violence Defined
- Forms of Workplace Violence
- Warning Signs of Workplace Violence
- Responding to Potential Threats
- Diffusing and De-escalating Situations
- Active Shooter and Other Violent Incidents
- Post-Incident Procedures
- Resources for Further Information and Assistance
This course will provide you with the knowledge and skills necessary to deal with violence in the workplace. You will learn how to identify potential threats, diffusing and de-escalating situations, and responding to active violence.
Workplace violence is any act or threat of physical violence, harassment, intimidation, or other disruptive behavior that occurs at the work site. It can affect and involve employees, clients, customers, and visitors.
There are four primary types of workplace violence:
1. Criminal intent:
This type of workplace violence is characterized by an employee, client, or customer who commits a crime with the intent to harm or kill people at the work site. It can include armed robbery, rape, and murder.
2. Personal relationship:
Workplace violence that occurs as a result of a personal relationship between two people, such as a domestic dispute, is usually characterized by emotional or physical abuse that is carried out outside of work. However, it can sometimes spill over into the workplace, endangering co-workers and others.
3. Customer/client:
This type of workplace violence is committed by a customer or client who is angry or upset about something and takes it out on employees or property at the work site. It can include verbal or physical abuse, as well as threats and intimidation.
4. Workplace bullying:
Workplace bullying is a pattern of repeated behavior that is intended to harass, intimidate, or humiliate an employee. It can take the form of verbal or written abuse, physical aggression, or social sabotage.
There are a number of warning signs that can indicate that someone may be a potential perpetrator of workplace violence.
These include:
1. making threats or talking about wanting to hurt or kill someone;
2. making violent statements or gestures;
3. expressing a desire for revenge;4. having a history of violence;
5. being involved in a domestic dispute;
6. abusing drugs or alcohol;
7. exhibiting erratic, agitated, or irrational behavior;
8. making inflammatory racial or ethnic comments; and
9. carrying a weapon (even if it is legally owned).
If you see any of these warning signs in a co-worker, employee, or customer, it is important to take them seriously and report them to a supervisor or other appropriate authorities.
How to Prevent Workplace Violence:
There are a number of steps that employers can take to prevent workplace violence from occurring.
Some of these include:
1. Establishing a zero-tolerance policy for workplace violence;
2. Conducting background checks on all employees;
3. Providing training on recognizing and diffusing potentially violent situations;
4. Establishing procedures for reporting threatening or violent behavior;
5. Maintaining open communication with employees;
6. Creating a culture of respect and co-operation; and
7. Taking any threats of violence seriously and investigating them thoroughly.
If you are an employee, you can also do your part to prevent workplace violence by being aware of the warning signs and reporting any concerns to a supervisor or other appropriate authorities. You should also familiarize yourself with your company’s procedures for dealing with potentially violent situations.
What to Do if You Are a Victim of Workplace Violence:
If you are the victim of workplace violence, it is important to get to a safe place as quickly as possible and call 911.
You should then report the incident to your employer and co-operate with any investigations that take place.
Nowadays, workplace violence has become a major concern for businesses and organizations of all sizes. It is important for employers to take steps to prevent violence from occurring and to protect their employees if an incident does occur.
There are a number of steps that employers can take to prevent workplace violence, including establishing a zero-tolerance policy for violence, conducting background checks on all employees, and promoting open communication.
It is also important for employers to create a culture of respect and co-operation, where employees feel valued and respected. This can help to deter potential perpetrators of violence. If an incident of workplace violence does occur, it is important to investigate thoroughly and take appropriate disciplinary action.
By taking these steps, employers can help to create a safe and healthy work environment for all.
Workplace violence:
Violence, or the threat of violence, that occurs at the work site. It can involve employees, clients, customers, and visitors.
Criminal intent:
A type of workplace violence characterized by an employee, client, or customer who commits a crime with the intent to harm or kill people at the work site.
Personal relationship:
A type of workplace violence that occurs as a result of a personal relationship between two people, such as a domestic dispute.
Customer/client:
A type of workplace violence committed by a customer or client who is angry or upset about something and takes it out on employees or property at the work site.
Workplace bullying:
A pattern of repeated behavior that is intended to harass, intimidate, or humiliate an employee. It can take the form of verbal or written abuse, physical aggression, or social sabotage.
Warning signs:
There are a number of warning signs that can indicate that someone may be a potential perpetrator of workplace violence. These include making threats or talking about wanting to hurt or kill someone, making violent statements or gestures, expressing a desire for revenge, having a history of violence, being involved in a domestic dispute, abusing drugs or alcohol, exhibiting erratic, agitated, or irrational behavior, making inflammatory racial or ethnic comments, and carrying a weapon (even if it is legally owned).
Zero-tolerance policy:
A policy that establishes strict consequences for employees who engage in workplace violence.
Background check:
A check of an individual’s criminal history and other records, such as credit reports, to determine if they are suitable for a particular job.
Threatening or violent behavior:
Any behavior that makes you feel scared or threatened. This can include physical violence, such as hitting, kicking, or shoving; threats of violence, such as making verbal threats or brandishing a weapon; and property damage, such as destroying equipment or office furniture.
Open communication:
Keeping lines of communication open between employees and management so that concerns can be raised and addressed in a timely manner.
Culture of respect and co-operation:
A workplace culture where employees feel respected and valued, and where there is a spirit of co-operation instead of competition or conflict.
Investigate thoroughly:
Conduct a thorough investigation of any reports of threatening or violent behavior. This should include talking to witnesses, reviewing security footage, and taking appropriate disciplinary action.
Appropriate disciplinary action:
Taking action that is commensurate with the severity of the offense and is designed to deter future incidents. This can range from a verbal warning to termination of employment.
Physical assaults:
Attacks that involve the use of physical force, such as hitting, kicking, or shoving.
Verbal abuse:
Repeated name-calling, insults, or threats.
Written abuse:
Threatening or obscene letters, emails, or text messages.
Social sabotage:
Attempting to damage someone’s reputation or relationships, such as spreading rumors or gossiping.
Domestic dispute:
A disagreement or argument between family members or intimate partners that escalates to the point of violence.
Screening:
The process of vetting job applicants to ensure they are suitable for the position and pose no risk of workplace violence.
Dangerous behavior:
Actions that could reasonably be expected to result in harm to oneself or others.
Workplace awareness:
Being alert to potential dangers in the workplace and taking steps to avoid them.
Personal safety:
Taking steps to protect oneself from potential harm, such as being aware of one’s surroundings, avoiding isolated areas, and having a plan for what to do in case of an attack.
Security measures:
Measures taken to protect employees from potential harm, such as security cameras, access control systems, and metal detectors.
Workplace violence prevention plan:
A plan that outlines the steps to be taken to prevent and respond to incidents of workplace violence.
Emergency response plan:
A plan that outlines the steps to be taken in the event of an emergency, such as a fire or active shooter situation.